“Yes, yes, how may I help you today?” Hearing the kind voice of the representative, I was relieved that I was finally connected.
But call centers are always busy. Is it really necessary to call to get service?
You can send requests by e-mail while working in the office, and get response via your smartphone while working off-site.
And when there is no internet connection, you make a phone call to be connected.
Is there a simplified and consolidated way for customers to access all these resources via one solution? That is the smart contact center solution.