Traditional Call Centers allow overhead caused by essential hardware configuration of devices and inter-connection among them to be linked to costs and waste of time on the part of customers. In comparison, CIM solution is an All In One Solution that can be used to build advanced high efficiency Contact Centers promptly and easily.
EnsemblePro, an integrated Contact Center solution that supports inbound, outbound, blending, IVR, recording, quality management (i.e., staff evaluation), integrated report and integrated management function, also supports TDM and VoIP. It ensures extension of functions and diverse applicability through provisioning of Application Service Provider (ASP) function that can separate customers as individual tenants for management purpose, and of soft phones and API.