Cisco IPCC is an aggregation of all solutions that combines IP Telephony and Contact Center solutions including ICM, Call Manager, IP-IVR, VoIP Gateway, and IP phones.

Cisco IP Contact Center (IPCC), the core part of Cisco AVVID (Architecture for Voice, Video, and Integrated Data Architecture), delivers contact management between customers and staff members over IP network using intelligent call routing and multimedia.
IPCC, an integrated solution combining ACD function and IP Telephony, is used by businesses to build independent and dispersed Contact Center infrastructures and to support global e-sales and e-services of businesses.

Cisco IPCC gives cost benefits and performance benefits to customers by allowing businesses to convert to IP infrastructures easily while retaining the ability to utilize their investment in existing networks as it can be easily integrated with existing Contact Center platforms and networks.