Nortel Contact Center Suit 6.0 is an optimum solution to implement a universal queue-based multimedia Contact Center, which not only diversifies customer channels but also enables Converged Multimedia Contact Center solutions by supporting SIP and various call servers in communication method. It is a software oriented toward a genuine ubiquitous Contact Center that can implement current requirements of the market such as Customer Everywhere, Agent, Anywhere, Any Device.

Nortel Contact Center Suit 6.0 provides excellent stability and advanced technology, two of the strong points of foreign solutions, to users by providing a suitable OS environment to Korean conditions with organic links to ETS and ERS applications made by ECS Telecom.